Frequently Asked Questions
How long does it take to process and ship a case?
Processing time is between 2-5 business days. Domestic shipping times using USPS First Class shipping is estimated to take between 2-6 business days. For International orders, please allow 1-4 weeks shipping time.
Please note additional delays may occur due to the COVID pandemic.
What shipping company do you use?
We use USPS First class shipping for all domestic and most international orders.
Where is the Charge for My Order?
Note: Your credit card statement may say “MyStyle Custom Products”
I placed an order and I haven’t heard anything since. When will I receive an update?
You will receive an automatic email with your tracking number once your order is shipped. The first email you will receive from us is directly after you place an order. This email will contain your order summary. If you did not receive this after you ordered and you have checked your SPAM folder, please contact us. If you want to know the status of your order, please email us at firstname.lastname@example.org with your full name and 4-5 digit order ID and ask for the status of your order.
I want to order a case but I need it by a specific date. Can you guarantee that it will arrive by then?
We cannot guarantee that your order will arrive by a certain date. However, when you check out you can write in the comments of your order that you need it by a certain date, and we will try our hardest to expedite your order.
I designed and ordered a custom case but now I changed my mind. Can I return it?
All custom case sales are final. If your case is defective or was not how you expected it to be, please contact us. If we approve the return, you can send the case to: Case-Monkey.com – Returns, 1135 Garnet Avenue, #30, San Diego, CA 92109. Upon receipt we will issue you a refund and you will be notified by email.
I just placed an order, but need to change something! What should I do?
All of our orders automatically go directly to processing. If you want to change something in your design, email us right away at email@example.com and we may be able to cancel it for you to resubmit. If you need to change your shipping address, please contact us and we will change it assuming your order has not been shipped already.
Can other people view and purchase my design?
You have the option to mark your design as “public” or “private”. If your design is marked as “public”, other users will be able to find, view, edit, and purchase your design. If your design is marked as “private”, no one besides you will be able to see your design. To change the settings of your design, click the link to view, share, reload, or purchase the design located in the email you received after you created it (Subject line: Case Monkey Case Created!). On the bottom right you will see two buttons that say “Make Public” or “Make Private”.
My case isn’t on your website. Do you sell it?
Unfortunately, if you do not find your case on our website, we cannot make a custom one for you. However, we are always working on getting the latest cases out as soon as possible